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Shipping Policy

 I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 3 - 7 business days of processing and production time for your order to ship out. 

HOW LONG IS THE SHIPPING TIME?
U.S And Australia Belgium Brazil Canada Denmark Finland France* Germany Greece Hong Kong Hungary Ireland Indonesia (currently in a trial run) Israel Italy Japan Kazakhstan (currently in a trial run) Korea Luxembourg Malaysia Mexico Netherlands New Zealand Norway Poland Portugal Russia Saudi Arabia Singapore Spain Sweden Switzerland Thailand (currently in a trial run) Turkey Ukraine United Kingdom**

orders will be shipped via Epacket and International Orders will be shipped depending on the fulfillment center the product is from.
  • Please allow 1-2 weeks for delivery to the United States, Canada, United Kingdom, Australia, New Zealand, and all European Union Countries.
  • Please allow 2-4 weeks for delivery to the rest of the world.

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

When you receive your tracking number, if you need help tracking your order you can go here

CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email shop@soldify.net. All you need to do is send us an email with the subject line "CANCEL".

I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at shop@soldify.net. If the address is wrong, we can correct this within 24 hours.

MY ITEM ARRIVED DAMAGED 
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us with:
    - Your order number.
    - A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)